RETURN POLICY AND RIGHT OF WITHDRAWAL

Right of Withdrawal

In accordance with European consumer protection regulations, the customer has a legal period of 14 calendar days from the date of receipt of the product to exercise their right of withdrawal, without having to provide any justification.

To exercise this right, the customer must expressly communicate their decision within the stated period, following the procedure described in this policy.

Once the right of withdrawal has been exercised, the customer must return the product within a maximum period of 14 calendar days from the date on which they communicated their decision.

Commercial Return Policy

In addition to the legal right of withdrawal, we offer a commercial return policy of up to 30 calendar days from the date of receipt of the product, provided that the conditions set out below are met.

Conditions for Accepting a Return

For a return to be accepted, all of the following conditions must be met:

• The product must be complete, including all parts, accessories, tags, and original packaging.
• The product may only have been handled to the extent necessary to establish its nature, characteristics, and functioning, as would be permitted in a physical store.
• Returns will not be accepted for products that have been washed, used extensively, altered, or damaged due to circumstances attributable to the customer.
• Any defect or damage must be reported immediately upon receipt of the product.

We reserve the right to reject returns where it is objectively determined that the product does not meet these conditions.

Depreciation of the Product

If the returned product has suffered a loss in value as a result of handling beyond what is necessary to inspect it, the refund amount may be reduced proportionally to reflect such depreciation.

Shipped Orders and Orders in Transit

Once an order has been shipped and is in transit, it cannot be cancelled.

If the customer wishes to withdraw from the purchase after the order has been shipped, they must wait until they receive the product and then exercise their right of withdrawal in accordance with the return conditions established in this policy.

Return Costs

For returns resulting from the exercise of the right of withdrawal or from a voluntary decision by the customer, the direct costs of returning the product shall be borne entirely by the customer. We do not offer free returns in these circumstances.

However, if the product received has manufacturing defects or has been damaged during transportation, the customer must report the issue immediately after receiving the order and provide clear evidence of the damage, such as photographs or videos.

Once the issue has been verified, and where the defect or damage is attributable to the product or transportation, we will offer the customer, at no additional cost, one of the following solutions, as appropriate:

• A replacement product at no additional cost; or
• Another compensatory solution agreed upon with the customer.

In these cases, the customer will not be required to bear any costs associated with replacing the defective or damaged product.

Return Address and International Shipping

Returns must be sent exclusively to the address provided after the return request has been accepted.

Our logistics warehouses are located in China or at facilities operated by international suppliers.

The customer acknowledges and accepts that returns must be sent to an international destination and assumes the costs, delivery times, and potential issues associated with international shipping.

Do not send returns to the sender's address shown on the package. Unauthorized returns or returns sent to incorrect addresses may be rejected.

We recommend always using a shipping method with a tracking number. We are not responsible for returns lost during transportation.

Procedure for Requesting a Return

To initiate a return, the customer must first contact us by email at:

info@sarihelsinki.fi

The request must include:

• Order number
• Reason for the return
• Clear photographs in the case of a defective or damaged product
• Full name
• Shipping address

Once the request has been reviewed, the correct return address will be provided.

Refunds

Once the returned product has been received and verified as meeting the conditions stated above:

• The refund will be issued using the same payment method used for the original purchase.
• The original shipping costs will not be refunded.
• The refund will be issued within a maximum period of 14 calendar days from receipt of the returned product or from the presentation of valid proof of shipment, whichever occurs first.

Discount Codes and Promotions

Promotional codes must be entered correctly during the checkout process.

If the customer completes the order without applying the code, no partial refund, reimbursement of the difference, or retroactive application of the discount will be provided, regardless of the reason.

Discounts are valid only during the advertised period and subject to the conditions specified for each promotion.

Contact

Before initiating any external complaint or payment dispute, we recommend contacting our customer service team so that we can provide an appropriate solution.

For any questions regarding returns or refunds:

Email: info@sarihelsinki.fi